Frequently
Asked Questions
Welcome to Auto Value Rentals! We believe that renting a vehicle should be simple, stress-free, and straightforward.
Whether you need a minivan for a family trip, a 15-passenger van for a group outing, or a reliable SUV or sedan for your work or vacation travels, we’re here to help.
This FAQ page is designed to answer your most common questions about the rental process, insurance, payment options, and more. If you don’t find what you’re looking for, feel free to contact us -- we’re happy to assist!
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Required items to rent a vehicle:
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US Valid driver's license
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Proof of full coverage insurance
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Major credit card
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Minimum 21 years of age
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Please return your rental with the fuel tank at the same level it was provided to you.
Our fee is $5.00 / gallon if we have to fill it up. There are several gas stations within close proximity to our rental center for your convenience.We only accept major credit cards including Visa, Mastercard and American Express.
We do not accept debit cards, cash, checks, Chime cards and prepaid debit cards.
The minimum rental period is just one day.
The maximum rental period is 30 days.
Unlimited mileage on most vehicles. Some exclusions apply. Ask for details.We do not allow smoking or vaping in our rentals.
A $500 fee will be charged to your card on file for smoking and vaping.
In the event of returning the rental car after-hours, we kindly ask you to inform us in advance, follow the provided instructions, complete all necessary documentation, securely return the keys, and be mindful of possible additional charges.
Cancellations 7 days prior to pick up: $50 fee
Cancellations 48 hours prior to pick up: $75 fee
Cancellations 24 hours or less to pick up: $125 fee
No show: $125 fee
Each driver must have full coverage insurance, be at least 21 years old and have a government form of ID.
A $10 fee / driver will be assessed for more than 3 drivers on your contract.
We offer these discounts to these groups:
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active and retired military
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law enforcement officers
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senior citizens
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AAA members
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schools
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coaches and teachers
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churches
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non profits
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first responders
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firefighters
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Monday: 7:30am - 5:00pm
Saturday: By appointment only
Sunday: Closed
We do not allow our rentals to be used for Uber and Lyft or other 3rd party transportation companies per our insurance policy.
Extensions are available with prior permission. Fees include daily rate plus $25 + applicable taxes and fees.
Unpaid tolls are toll fees plus $10 / incident.
Traffic citations are all applicable fees plus $10 / incident.